1. Scope
This policy describes our general approach to refunds for custom design services. Every project is also governed by its accepted proposal or agreement. If that agreement contains different cancellation or payment terms, the project agreement controls. Insert the contracting entity details here: [LEGAL ENTITY NAME], [REGISTERED ADDRESS].
2. Custom services
Brand identity, packaging design, campaign development and illustration are custom professional services. Fees pay for reserved studio time, research, strategy, concepts, design development, meetings, project management and production—not only final files. For that reason, completed work and time already committed are generally non-refundable, subject to applicable law.
3. Deposits and advance payments
Deposits or initial instalments secure project capacity and allow work to begin. Unless the project agreement or [APPLICABLE CONSUMER LAW] says otherwise, they are non-refundable once work has started. If we have not started work and can release the reserved capacity, we may refund the payment less any non-recoverable costs.
4. Client cancellation
You may request cancellation in writing to support@runnexus.store. We will stop work as soon as reasonably practical and calculate fees for work performed, time reserved where the agreement permits, approved expenses and third-party commitments. Any refundable balance will be identified after those amounts are deducted.
5. Studio cancellation
If we cancel a project for reasons not caused by your breach and cannot provide the agreed services, we will refund prepaid fees for work not performed. We may instead agree a revised schedule or substitute scope with you in writing.
6. Dissatisfaction and revisions
Creative work is developed through the review and revision process stated in the project agreement. Subjective dissatisfaction does not automatically qualify for a refund when work follows the approved brief. Please raise concerns promptly so we can assess whether a correction, revision or other remedy is appropriate.
7. Third-party and production costs
Printer charges, stock assets, fonts, couriers, prototypes, production vendors and other third-party costs are refundable only if the relevant supplier refunds them. We are not responsible for supplier cancellation charges or non-refundable commitments approved for the project.
8. How to request a refund
Email support@runnexus.store with the project name, invoice number, payment date, reason for the request and relevant supporting information. We aim to acknowledge requests within [NUMBER] business days and communicate a decision within [NUMBER] business days after receiving all necessary information.
9. Approved refunds and governing law
Approved refunds will normally be returned to the original payment method within [NUMBER] business days, although provider processing times may vary. Nothing in this policy limits mandatory rights under the law of [JURISDICTION]. Complete these placeholders and obtain local legal review before publication.